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interhan
#1 Posted : Thursday, August 28, 2014 5:52:08 PM(UTC)
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Location: Seoul

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Hi, I'd like ask a question regarding upgrade policy, specifically for 12 month period window.

Let's assume current license purchased ended at end of this year - 2014/12/31. And user did not feel to upgrade into next release at the moment, so used valid latest version. After that, like date 2015/06/01, he decided to upgrade into latest version by upgrading his license.

In this case, how does 12 month period window applies? Is it valid from 2015/01/01 to 2015/12/31, or 2015/06/01-2016/06/01 date from purchased?

Thanks in advance.
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Remco
#2 Posted : Thursday, August 28, 2014 10:52:00 PM(UTC)
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Hi, thanks for posting.

The 12 month window always applies from the date that the license is issued. This means that in your case, the license would be valid from 2015/06/01-2016/06/01, even if the original license had expired much earlier or later.

The online system actually won't allow you to upgrade a license unless it's near to it's expiry date. The intention of this is to save people from accidentally upgrading licenses that they don't need to.

Cheers,

Remco
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