Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Forum email notification doesn't work
Options
Previous Topic Next Topic
yanglee
#1 Posted : Monday, August 12, 2013 10:13:49 AM(UTC)
Rank: Advanced Member

Groups: Registered
Joined: 6/25/2012(UTC)
Posts: 89
Location: China

Thanks: 23 times
Was thanked: 19 time(s) in 18 post(s)
It seems the email notification feature of the forum doesn't work. I noticed this since about 1 week ago.

For example, I subscribed to the following 2 threads (one is posted by me), but didn't receive email notifications when new posts are made:
* NCrunch added extra bytes to file when moving
* Add ClearCoverageMarkers()


I used Microsoft's live mail to register on the forum. I checked my junk mail box, but it's not there. The last time I received email notification was July 29th.
Back to top
 |  Edit by user
Remco
#2 Posted : Monday, August 12, 2013 11:16:54 AM(UTC)
Rank: NCrunch Developer

Groups: Administrators
Joined: 4/16/2011(UTC)
Posts: 7,161

Thanks: 964 times
Was thanked: 1296 time(s) in 1202 post(s)
About two weeks ago, there was a change made to fix the problem of email notifications not working for the majority of users on this forum. My guess would be that this coincides with the notifications no longer working for you. The change involved the reply-to address from the forum changing from forum@ncrunch.net to forum@do-not-reply.ncrunch.net. Do you think it may be possible that this change in reply address has somehow triggered a spam filter on your mail host? If you have another address you can temporarily switch to, perhaps we can test this to see if the messages a being thrown out.

Something else to check is whether your forum profile has its notification preferences set to something sensible. A big problem behind notification issues was that new user accounts were defaulting to having notifications completely disabled at a global level. I don't think your account was affected by this (as you signed up very early), but it may be worth a look - http://forum.ncrunch.net/yaf_cp_profile.aspx.
Back to top
yanglee
#3 Posted : Monday, August 12, 2013 11:38:30 AM(UTC)
Rank: Advanced Member

Groups: Registered
Joined: 6/25/2012(UTC)
Posts: 89
Location: China

Thanks: 23 times
Was thanked: 19 time(s) in 18 post(s)
Remco;4504 wrote:
About two weeks ago, there was a change made to fix the problem of email notifications not working for the majority of users on this forum. My guess would be that this coincides with the notifications no longer working for you. The change involved the reply-to address from the forum changing from forum@ncrunch.net to forum@do-not-reply.ncrunch.net. Do you think it may be possible that this change in reply address has somehow triggered a spam filter on your mail host? If you have another address you can temporarily switch to, perhaps we can test this to see if the messages a being thrown out.

The last email I received was from forum@ncrunch.net. I'm not sure if the new address could trigger a spam filter of Microsoft's live mail. I didn't create a filter that could filter this address. And my junk mail box doesn't contain the missed email notifications.

I'd like to test another email address from a different email provider. But how do I change my email address? Didn't find a button to do that.

Quote:
Something else to check is whether your forum profile has its notification preferences set to something sensible. A big problem behind notification issues was that new user accounts were defaulting to having notifications completely disabled at a global level. I don't think your account was affected by this (as you signed up very early), but it may be worth a look - http://forum.ncrunch.net/yaf_cp_profile.aspx.

My forum preferences seem to be OK.
Back to top
Remco
#4 Posted : Monday, August 12, 2013 12:04:28 PM(UTC)
Rank: NCrunch Developer

Groups: Administrators
Joined: 4/16/2011(UTC)
Posts: 7,161

Thanks: 964 times
Was thanked: 1296 time(s) in 1202 post(s)
You should be able to adjust your email address in your ncrunch.net account settings - http://www.ncrunch.net/User/MyAccount. Once you visit the forum, the notification address in the forum will update itself with your new address. If you like, drop a post when you've done this and I'll reply to see if the mail comes through. I've switched on logging at this end, so if it fails again then hopefully we'll have a clear path to resolve this.
Back to top
yanglee
#5 Posted : Monday, August 12, 2013 12:15:07 PM(UTC)
Rank: Advanced Member

Groups: Registered
Joined: 6/25/2012(UTC)
Posts: 89
Location: China

Thanks: 23 times
Was thanked: 19 time(s) in 18 post(s)
Just changed my email address from *@live.com to *@gmx.com.
Back to top
Remco
#6 Posted : Monday, August 12, 2013 10:04:34 PM(UTC)
Rank: NCrunch Developer

Groups: Administrators
Joined: 4/16/2011(UTC)
Posts: 7,161

Thanks: 964 times
Was thanked: 1296 time(s) in 1202 post(s)
Ping. Did you receive a notification on this message?
Back to top
yanglee
#7 Posted : Tuesday, August 13, 2013 2:12:15 AM(UTC)
Rank: Advanced Member

Groups: Registered
Joined: 6/25/2012(UTC)
Posts: 89
Location: China

Thanks: 23 times
Was thanked: 19 time(s) in 18 post(s)
Nope, I also checked junk mail box, not there also.
Back to top
Remco
#8 Posted : Tuesday, August 13, 2013 5:43:30 AM(UTC)
Rank: NCrunch Developer

Groups: Administrators
Joined: 4/16/2011(UTC)
Posts: 7,161

Thanks: 964 times
Was thanked: 1296 time(s) in 1202 post(s)
How about now?
Back to top
yanglee
#9 Posted : Tuesday, August 13, 2013 6:27:19 AM(UTC)
Rank: Advanced Member

Groups: Registered
Joined: 6/25/2012(UTC)
Posts: 89
Location: China

Thanks: 23 times
Was thanked: 19 time(s) in 18 post(s)
Works now. Received notification from forum@ncrunch.net :)
Back to top
Remco
#10 Posted : Tuesday, August 13, 2013 6:30:43 AM(UTC)
Rank: NCrunch Developer

Groups: Administrators
Joined: 4/16/2011(UTC)
Posts: 7,161

Thanks: 964 times
Was thanked: 1296 time(s) in 1202 post(s)
Excellent :) It looks as though this was caused by the reply-to address. I'm not sure exactly which mail server kicked it out, but I'm glad it's fixed now.
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

YAF | YAF © 2003-2011, Yet Another Forum.NET
This page was generated in 0.056 seconds.
Trial NCrunch
Take NCrunch for a spin
Do your fingers a favour and supercharge your testing workflow
Free Download